Music. Moments. Memories.
Arrival FAQs

Arrival FAQs

I don't have my tickets yet. Can I buy them at the box office upon my arrival?
RV Camping Rules?
What are the box office hours?
My tickets are at Will Call - Where is that located?
Where can I find an official MerleFest Program?
Where can I find a map of the festival?
When do the festival gates open each day?
Is there re-entry to the festival?
How often do shuttle buses run?
I am bringing an RV to MerleFest and will camp on festival grounds - What do I need to know?
What if I need medical attention at the festival?
Can I use credit or debit cards to purchase food, beverages and merchandise at the festival?
Will there be drinking fountains?
How hot will it get during the day and how cold will it get at night?
Will there be an Information Booth?
Where can I get a schedule?
I am a volunteer - where do I go?
Who can I contact for housing accommodations?
What are the Festival Rules?


  1. BEFORE 5 p.m. reserved seats may be used by anyone until the owner returns.
  2. AFTER 5 p.m. reserved seating wristbands must be shown to ushers upon entry to the reserved seating area.
  3. GENERAL ADMISSION SEATING is on a first-come, first-served basis. Chair height should not block visibility of stage for others.

Children 12 and under will be admitted FREE to general admission seating areas (accompanied by a paying adult); however, tickets are required for all seats in the reserved seating area and Midnight Jam. Children 12 and under are allowed front-of-house seating at the Little Picker’s Stage.

Chairs are provided at some of the other stages, or you may bring your own chairs or blankets. Convenient on-site, overnight storage is available at no charge. ALL CHAIRS/BLANKETS MUST BE REMOVED DAILY.  Items left are taken to Lost & Found.

Persons with Disabilities: Reasonable accommodations will be made for persons with disabilities. Requests for special accommodations should be made as soon as possible, but not less than two weeks in advance, by calling (336) 838-6260 or 1-800-343-7857.

Festival is rain or shine.

No alcohol/drugs, tobacco products, firearms, pets/animals, unauthorized video or audio recording, glass containers, tents/canopies/hammocks, drones, segways or hover boards in concert areas. All coolers/backpacks will be checked.[/su_spoiler]

Can I bring my bike to MerleFest?
Do you allow refunds for tickets?
What is included with the price of my ticket?
Can kids get in free?
What kinds of kids' activities do you have?
Do you have baby changing facilities available?
Is parking free?
Is there shuttle service for on-campus parking?
Will MerleFest still take place if it rains?
What kinds of food and beverages are offered on festival grounds?
Can I bring my own cooler with food and drinks to the festival?
How should I pack for the festival?
Do you have a charging station for my cell phone?
Will there be an ADA seating area for me?
May I please bring my dog?
What is your smoking policy?
What is River's Edge Campground and how to make reservations?

We are here to help! Call or email us anytime you have questions. 

MerleFest Box Office Hours: Monday - Thursday: 12 p.m. - 5 p.m. |  Friday: 11 a.m. - 3 p.m. | 800-343-7857 | 336-838-6260