MerleFest Volunteer Portal
Festival Hours
- Thursday – 1:30 to 10:00 p.m.
- Friday – 9:30 a.m. to 10:00 p.m.
- Saturday – 9:30 a.m. to 10:00 p.m.
- Sunday – 9:30 a.m. to 4:00 p.m.
Cancellation Policy for All Volunteers
Notification of cancellation for MerleFest volunteer shifts must be received by midnight EDT on April 10. Neither new volunteers nor returning volunteers who cancel after April 10 or do not complete all assignments will be considered for volunteer positions the following year.
In Case of Emergency
Report emergencies or suspicious activity to:
- your team leader (the person to whom you report in your area of responsibility)
- or — anyone with a radio
- or — a team leader at Flattop’s Getaway
These persons will report the emergency to:
- Central (Channel 1 on radio)
- or — dial 911
If needed, there are staging areas for handicapped attendees:
- at road intersection near and behind Main Food Tent
- at security building near Purple Lot
- at front gate
Lost children and parents looking for lost children should be taken to the Visitors Center located across from the Americana Stage.
Report any accidents/incidents to Central immediately!
If you don’t know who to call, call Central (Channel 1).
Quick Reference
- Autographs: Take place in the Autograph Tent located between the Visitors Center and the Caboose. See white board near Autograph Tent for schedule.
- Emergencies: May leave emergency messages at the Visitors Center at 336-838-6199.
- First Aid: Across from pond, close to festival exit A, B, C, D signs.
- Flattop’s Getaway: Volunteer Headquarters — in front of Hayes Hall, across from the fountain.
- Gates open: Thursday – 1:30 pm, Friday, Saturday, and Sunday – 9:30 am.
- Handicapped Seating: Direct the attendee to the Audience Information Tent (near the center of the Watson Stage audience area.)
- Instrument Check: Only available for the Artist at Watson backstage
- Late Night Jam: Saturday, April 25th, doors open at 10:30 p.m. Show starts at 11:00 p.m. Purchase tickets with QR Codes displayed in Walker Center or at Box Office.
- Locations: Restrooms, ATMs, stages, food booths, Handicap access, etc. on festival maps
- Locksmith Info: Available at the Visitors Center.
- Lost & Found: Located at the Visitors Center
- Maps: Posted around the WCC campus and in programs.
- Media Questions: Should be directed to Danielle Dror on the “Media” radio channel. The Media room is located in room 320 in Hayes Hall.
- Nearest Restroom: Near festival exit A, B, C, D signs.
- Programs: Available at Festival Check-in, Visitors Center, Information Booth (in The Shoppes at MerleFest) and Audience Information Tent (near the center of the Watson Stage area).
- Shuttle Buses: Run beginning 1:30 Thursday and 9:30 a.m. Friday-Sunday. Run until all are off campus – even after the Late Night Jam. Volunteer Lot D and Lot V shuttle buses start at 7:30 a.m.
- Tickets: May be purchased online at MerleFest.org and at the gate throughout the festival.
- Visitors Center: Located at the center of campus on Collegiate Drive across from the Americana Stage.
- Volunteer Check-in: First check-in located at main entrance “Volunteer Check-in Tent”; second check-in located at Flattop’s Getaway “Volunteer Headquarters”.